Q Can electric assist bicycles be ridden on public roads?

A Yes, when riding, please follow the rules of the Road Traffic Act and generally ride on the left side of the road.

Q Is a driver's license required to ride COOZY?

A COOZY falls under the category of electric assist bicycles and is treated the same as regular bicycles, so a driver's license is not required.

Q What is the assist output of the electric assist bicycle?

A The assist ratio, which is the ratio of the motor's assistance to human power, is 2 for speeds below 10km/h. Above 10km/h, the assist ratio gradually decreases and becomes 0 at 24km/h.

Q Can the electric assist bicycle move forward without pedaling?

A No, the electric assist bicycle provides assistance to human power, so pedaling is required.

Q Does the electric assist bicycle COOZY come with an instruction manual and warranty?

A Yes, it comes with an instruction manual and warranty. Please be sure to check and keep them.

Q Tell me about the warranty.

A We promise a maximum warranty of 2 years for parts, excluding consumables. Consumables are only covered for initial defects, and any issues caused by use or aging are not covered. Even with regular use, rust or water damage due to storage conditions while not in use may not be covered. To apply the warranty, we will check the frame number and warranty certificate.

Q What is the range of the electric assist bicycle COOZY?

A The range is approximately 40km in Boost mode, 70km in Power mode, and 100km in Eco mode. The provided range is just an estimate. The actual range may vary depending on factors such as weight, weather, road conditions, and usage environment.

Q If the battery of the electric assist bicycle runs out, will it no longer move?

A Even if the battery runs out, you can still ride it as a regular bicycle.

Q How do I charge the electric assist bicycle COOZY?

A You can remove the battery pack from the battery box and charge it with the supplied charger.

Q Can I purchase additional batteries or chargers?

A Yes, you can purchase them at wimo online store or wimo authorized dealers. For online store orders with stock available, we can provide the earliest delivery the next day. For authorized dealers, the delivery time may vary, so please check with the dealer in advance.

Q Does the electric assist bicycle COOZY come with a front light?

A Yes, it comes standard with a front light. Additionally, for safety, we attach reflectors to the frame.

Q Is it possible to attach a front basket?

A Yes, it is possible. We sell genuine options, so please check wimo online store.

Q Is it possible to attach a rear carrier?

A Yes, it is possible. Although there is no genuine option, you can attach a compatible rear carrier at a bicycle store.

Q Has the appearance of the electric assist bicycle COOZY changed slightly?

A We continuously make improvements to our products, and the specifications and colors of the new model may differ from the previous model. For example, models available since May 2021 are considered the new version, with black tire color and no logo plate, instead having the wimo logo printed on the top tube.

Q Does the electric assist bicycle COOZY come with a kickstand?

A Yes, it comes standard with a kickstand. It is a consumable item, but replacement parts are available.

Q I'm worried if it will fit in a bicycle parking space, so please tell me the tire width.

A The tire size of COOZY (current model) is 20 inches × 1.75, with a tire width of about 4.5cm. ※ The tire size is displayed on the tire side. Please note that it may vary depending on tread pattern and air pressure, so use it as a rough guide.

Q Where can I purchase wimo bicycles?

A We have a partner introduction page where you can find authorized dealers listed by prefecture. Please contact the authorized dealers directly for information on stock availability and test rides. https://www.en.wimo.co.jp/partner Additionally, we regularly announce bicycle test ride events and exhibitions on the wimo website, so please feel free to visit the test ride events and cycle exhibitions. Also, wimo products are available for online purchase at wimo online store and authorized partners. Please be aware that there are some websites that may appear to be fraudulent, so be sure to check the partner page before making a purchase. ※ Please note that if you purchase from a website other than wimo online store or authorized partners, repairs and compensation may not be available. For second-hand items and other products sold through secondary distribution channels, they may also be ineligible for compensation, so please use authorized dealers when making a purchase.

Q: I don't feel any assistance power when riding the electric assist bicycle COOZY. What should I do?

A: If you are not experiencing any assistance power while the power is on and the assist mode is set to Eco, Power, or Boost, please check if there are any error codes displayed on the screen. If E14 is displayed, it indicates a pedaling error, which may have been caused by turning on the power while pedaling. To resolve this, turn off the power, restart the system, and get back on the bicycle.

For more details, please refer to the provided link.

Q: The remote switch does not respond even when I operate it. What should I do?

A: First, make sure that you have turned on the main switch on the battery box. Once the main switch is on, use the remote to turn on the power.

Check for any loose connections in the cable of the remote (display) located on the handlebar. Most issues can be resolved by reconnecting the terminals. If the display still doesn't turn on, check for any error codes displayed.

If E13 is displayed, it indicates a communication error. Check for any loose connections in the cable and other related issues.

For more details, please refer to the provided link.

Q: I am having trouble inflating the tires. What should I do?

A: The COOZY uses a Schrader valve, so you can use an air pump that is compatible with Schrader valves. Household air pumps with adapters for Presta and Schrader valves are available, but in some cases, you may be able to use the air pump without attaching the Presta valve adapter.

The Schrader valve has a structure where a plunger (valve core) with a spring controls the opening and closing of the valve. It has high durability and is mainly used for low-pressure applications, with the best air retention compared to Presta (road bike) and French (mountain bike) valves, making it commonly used for small-wheeled bicycles and mountain bikes.

Q: What do the error codes mean?

Error 1 (E1): Overcurrent

Error 3 (E3): Sensor signal abnormality

Error 5 (E5): Hall sensor error

Error 13 (E13): Communication error

Error 14 (E14): Pedaling error

For more details and troubleshooting methods, please refer to the provided link.

Q: Is it possible to get the kid's bike with a belt drive repaired anywhere if it breaks down?

A: Generally, since the kid's bike with a belt drive has a similar structure to adult bicycles equipped with a belt drive, many bike shops that have experience with such bikes can handle the repairs. However, please be cautious not to overtighten the belt.

Q: Where can I get repairs and maintenance done?

A: Please consult the store where you made the purchase or visit a nearby authorized dealer. wimo has repair parts available domestically, and we can promptly provide the necessary parts for repairs.

Q: Can I modify the bicycle?

A: The bicycle is equipped with modifications prevention measures as required for certification. The vehicle is designed to prevent easy modifications or changes to the assist output that deviate from the standards, such as modifications to the transmission system. Please be aware that modifying the bicycle from the manufacturer's specifications may void the warranty.

Q: Is bicycle registration required?

A: Yes, by law, bicycle registration is mandatory for using bicycles. Please register your bicycle at the store where you made the purchase or at a store with a sign indicating "Bicycle Registration Office." The frame number is located at the bottom of the frame (near the BB shell).

Q: I got a flat tire. How should I replace the inner tube?

A: For the electric assist bicycle COOZY, in the case of the front wheel, you will need to disconnect the motor cable before replacing the inner tube. The motor cable terminal is located inside the front fork. To remove the motor cable, press the cable at the top tube while pulling the cable end from the front fork.

For the rear wheel, it is the same as a regular bicycle. After replacing the inner tube, adjust the tension of the belt. If the tension is not at the correct level (especially if it is too high and tight), it may lead to a decrease in assistance power. For the kids' bicycle wimo kids, the process is similar to COOZY (there is no motor cable). For the belt drive, it is recommended to have a looser tension.

Q: I have some questions about usage.

A: Please consult the store where you made the purchase. For customers who purchased from the online store, please use the dedicated online store customer support.

Q: I bought a used item in good condition. Is it covered by the warranty?

A: The warranty from wimo does not apply to used items. Please check if the purchased used store offers any warranty or support for the specific bicycle.